FREQUENTLY ASKED QUESTIONS

📌 FREQUENTLY ASKED QUESTIONS

Deshi Marble ® – Direct Makrana Marble Handicraft Manufacturer

🧾 GENERAL QUESTIONS

Q. What is Deshi Marble ®?
Deshi Marble ® is an authentic Makrana marble handicraft manufacturer, offering an exclusive range of decor, pooja articles, candle holders, trays, urli bowls, and more — all crafted by skilled artisans with premium marble.

Q. Why should I buy only from Deshi Marble’s official website?
✅ We offer 100% Genuine Wholesale Rates directly from the manufacturer.
✅ No third party – no commission – no duplicate quality.
✅ Get the best prices, best packaging, and best after-sale service, exclusively when you buy from our official website.

Q. Do you guarantee wholesale pricing?
Yes – we provide 100% guaranteed wholesale prices, beating local markets or online portals. We focus on supporting:

• B2B Buyers

• Exhibition Sellers

• Retail Shops

• International Exporters

• MSMEs & Corporate Gifting Orders

Q. Do you guarantee best product quality?
Absolutely. All products go through a 4-level quality check, and we share:
✔ Live video proofs
✔ Sample photos/videos
✔ Proper packaging confirmation
before final dispatch.

Q. Do you offer custom labeling for wholesalers?
Yes, we offer custom labels and branding support for bulk buyers (MOQ applies). Perfect for shops, gifting businesses, and export packaging.

Q. Are you a manufacturer or reseller?
We are a certified manufacturer, not a trader or middleman. Everything you see on our website is made and packed at our own Makrana workshop.

RODUCT QUALITY & PACKAGING

Q. How can I trust the product quality?
Every item undergoes a 4-stage quality check, and we share:
📸 Real photos/videos before dispatch
🎥 Sample videos (on WhatsApp)
📦 Damage-proof packaging

💰 PAYMENTS & ORDERING

Q. How much payment is required to confirm an order?
To confirm your order, you must pay:
🔸 40% Advance Payment (for production/packaging)
🔸 60% Balance Before Dispatch
No full advance is needed. Our secure, stage-wise payment builds trust and ease.

Q. Do I get samples before bulk order?
Yes. For serious buyers, we provide:
✔ Sample products
✔ Videos & pictures from all angles
✔ Custom branding if needed
This helps you make an informed decision without any risk.

🔹 PRICING & PAYMENTS

Q. Are your prices really wholesale?
Yes, we promise factory-direct, unbeatable wholesale rates. You save up to 40% more by buying directly from our official website vs. marketplaces or dealers.

TRUST & ONLINE SAFETY

Q. Is buying from your official website safe?
Absolutely. Our website is SSL-secured with encrypted payment gateways.
✅ Verified by GSTIN
✅ Payment receipts
✅ Chat & WhatsApp updates
✅ No third-party interference

Q. How do I place a bulk order?
You can order through:
🛒 Our website order system
📩 Our “Get In Touch” form
📱 WhatsApp (we’ll share catalog + pricing + payment details)

Q. What payment modes do you support?
We accept:
✅ UPI / Google Pay / PhonePe
✅ Net Banking / Bank Transfer (NEFT/IMPS)
✅ PayPal for international clients
✅ Debit/Credit Cards
✅ Cash on Pickup (local)

Q. Can I trust Deshi Marble for genuine orders and deliveries?
✅ 100% Manufacturer-Verified Brand
✅ Sample + Live Video Before Dispatch
✅ Bulk Buyer Support Team
✅ GST & Legal Business Billing
✅ Damage-Proof Packaging
✅ Repeat Buyer Base from across India

📦 SHIPPING & DELIVERY

Q. Do you provide home delivery?
Yes, we deliver directly to your home or business address via:
🚌 Bus Transport (preferred)
🚛 Truck Services
📦 DTDC & Other Couriers for small orders

Q. Is delivery safe for fragile items?
✅ 99.5% Success Rate with no breakage
✅ Packed with 6mm foam + 3-ply box + fragile taping
✅ We dispatch with full responsibility

Q. Do you provide FREE shipping?
No, we do not provide free shipping — but we ensure professional, secured packaging at a minimum cost that protects your valuable marble products.

Q. How long does shipping take?
⏳ 3–15 working days depending on size, quantity, and transport mode.
We always keep you updated with dispatch and tracking details.

📩 ORDER STATUS, RETURNS & CANCELLATION

Q. Can I cancel my order?
Yes – cancellation is allowed only before payment. Once advance payment is made and production starts, the order is confirmed and cannot be canceled.

Q. Can I return the order if something goes wrong?
We don’t accept returns unless there is a valid issue like product damage. You must:
🎥 Share a proper unboxing video (from start to end without cuts)
📩 Report within 24 hours of receiving the parcel
Once verified, we offer replacement or compensation based on actual condition.

Q. What is your refund policy?
Refunds are applicable only for cancelled orders before dispatch. Refunds take 5–10 business days and are returned to the original payment source.

Q. Can I get my brand name or sticker on bulk orders?
Yes, we offer white-labeling for B2B or export clients. MOQ applies.

Q. Do you offer Cash on Delivery?
No. Since our products are custom packed and often handmade in bulk, all orders are prepaid. This ensures your commitment and our production quality.

📞 SUPPORT & BULK INQUIRIES

Q. How can I get help for my order or product query?
Reach out to us via:
📧 Email: puremarble111@gmail.com
📱 WhatsApp: +91-7014182530
🕘 Support Timings: Mon–Sat | 10 AM – 6 PM IST

💡 IMPORTANT:
Place your order ONLY through our official website for:
✅ Authentic wholesale pricing
✅ Full quality protection
✅ Easy support & secure payments
✅ Exclusive direct-from-maker benefits